Return/Refund or Exchange PolicyUpdated 3 months ago
At Gameday Boots, we strive to provide a seamless shopping experience. Please review our return and exchange policy below.
To process a return or exchange, customers must send back the original item to the following address:
Gameday Boots
Returns Department
370 Gateway Blvd.
Kyle, TX 78640
Customers can purchase a shipping label through our return portal or use their preferred carrier to send the item back to us. Once we receive the item, it will be inspected to ensure it is in good condition before proceeding with the return or exchange.
Incorrect Items
If we sent you the incorrect item, we will provide a prepaid shipping label and promptly send you the correct item at no additional cost. For an exchange of a different size or a regular return, the customer is responsible for the return shipping costs.
Exchanges
We are pleased to offer exchanges. Exchanges must be for the same boot style, but you may select a different size as long as the price remains the same. Items being exchanged must be unused and in their original condition, including original packaging.
Returns
If a refund is requested, the boots must be returned to us. Once received and approved, we will refund the full purchase amount minus the original shipping costs. Refunds may take up to 14 business days from the time the returned item is received.
Return Portal
To initiate a return or exchange:
Visit our return portal.
Use your order number and email address to start the process.
Follow the prompts on the portal.
Once your submission is complete, you will receive an email with detailed instructions.
If you cannot access your order or need assistance, please contact our customer service team at [email protected].
Additional Notes
Condition of Returns: Boots that are worn, damaged, or used are not eligible for a refund or exchange. Boot boxes that are taped or have return labels affixed directly will not be eligible for a refund/exchange. In such cases, the product will be returned to you, and no refund will be issued.
Timeframe: Returns or exchanges must be initiated within 30 days of purchase. After this period, items may not be returned for any reason.
Restocking Fee: Returns of 5 or more items from a single order are subject to a 10% restocking fee to account for additional processing time. This fee will be deducted from the refund amount. Defective items are exempt from the restocking fee.