How do I handle receiving an incorrect or defective order from Gameday Boots?Updated 2 months ago

If you receive an order from Gameday Boots that is incorrect, defective, or not up to your expectations, we are here to help. Firstly, take clear pictures of the item showing the defect or discrepancy. Include these pictures along with the packing slip in your communication with us. This documentation will help in processing your claim more efficiently.

Once you have provided the necessary documentation, we will assess the situation to determine the next steps. We may issue you a pre-paid return shipping label so that you can return the boots to us at no extra cost to you. Depending on the specific issue and your preference, we can either process a refund or send a replacement order. Your satisfaction is paramount, and we strive to resolve these issues promptly and to your satisfaction.